When can I expect a reply?

Modified on Thu, 27 Jun, 2019 at 12:19 PM

Below are our standardised SLA timescales :  

PriorityRespond WithinResolve within
Urgent45 mins8 hours 
High2 hours14 hours
Medium8 hours1-2 days
Low1-2 days3-5 days


We will always try to respond faster if we can, these times only apply during our buisness hours